Local Law Firm Veitch Penny Solicitors of Exeter and Crediton, is celebrating having retained their legal quality marks Lexcel and Investor in People, proving that quality comes first at this long established firm.
In a simultaneous review of both awards, the auditor noted that Veitch Penny showed “a high level of compliance and a commitment to providing a quality service for their clients.”
The Lexcel Accreditation is only awarded to firms who can satisfy the requirements of the Law Society in implementing the highest standard of internal management and client care.
Veitch Penny has held the prestigious Lexcel award for 13 years, since 1998 when it was first established. It was the first legal practice within the southwest to gain the quality mark and has continued to successfully undergo regular audits to retain it.
Excellent levels of service to clients, effective practice management and improved client care are the hallmarks of this legal practice.
Veitch Penny have also held the Investors in People since 1998, the national quality standard which sets levels of good practice for improving an organisations performance through its people, therefore ensuring that clients receive a quality service in the hands of experienced individuals.
The Auditor reported that “Veitch Penny showed strength in communication” and highlighted that staff recognised the firms commitment stating “I give them 110% because they give me 110%.”
Mark Fowles, Senior Partner said “Every member of the firm contributed towards our ability to pass this year’s audit. Without their continuous efforts throughout the year it would not have been possible.”
Well situated to cover the South and West of England, Veitch Penny prides itself on being a substantial practice with clients all over the country with the reputation of a London firm, but with highly competitive local rates. Clients include local authorities and other public sector organisations, local & regional businesses, major national motoring organisations and private individuals.