Lexcel is a quality mark awarded by the Law Society to firms who meet its management and customer care standards. Accredited firms undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management. Veitch Penny has held this award since 1998. In September 2000, Veitch Penny was one of four firms in the UK chosen to pilot the new Lexcel Quality Standards, and in August 2001, we became the second firm in the UK to retain the award after a 3-year audit.
The Law Society’s “Conveyancing Quality Scheme” (CQS) provides a recognised quality standard for residential conveyancing practices and our membership establishes the integrity of our conveyancing and cashiering staff, the firm’s adherence to good practice management standards and adherence to prudent and efficient conveyancing procedures.
February 2018, Veitch Penny has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
