In February 2018, Veitch Penny LLP Solicitors based in Exeter and Crediton have won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Veitch Penny met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.
Catherine Rosewell, Partner commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We’re looking forward to another successful year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
In addition to Feefo, Veitch Penny continue to receive feedback from their clients via letters, emails and thank you cards. Some of those comments include:
“Thanks for the excellent work done on my behalf”.
“You are a master of speed and efficiency. Very impressed. Thank you for all your hard work”.
“Thank you for keeping us up to date,and extend that gratitude to the rest of your team for the work you’ve done for us to get us into our new home. We’ve had lots of ups and downs but you’ve made it stress free”.
“Thank you so much for your super human work! So efficient and thorough, even at light speed! You’ve been amazing, and I’m so grateful!”.
“I couldn’t be more pleased with the service I received…..My property purchase was handled incredibly efficiently and thoroughly. Someone was available for advice and reassurance at every stage. It’s clear that Veitch Penny really care about their work and their clients and are both extremely capable and committed. The service I received was also very good value! I would keenly recommend Veitch Penny to anyone”.
“Thank you for all your hard work to help us with ……..we couldn’t have done it without you! We appreciate the time and effort you put into it and the fact that you were always available to talk things through with us…we will recommend you to anyone who asks”.
“We wanted to say how happy we are with the way you handled our house purchase. Thank you so much, and well done! You did a great job”.
“We are both very grateful to you for dealing with our sale and purchase so efficiently and for going out of your way to make the whole process as easy and stress-free as it could be”.
“Thank you to you and your staff for your help on this and for doing everything so quickly”.
“Many thanks for all you kindness and diligence ….. and constant optimisim and good humour
It makes us want to do its all again…..but really not too soon!!!”
“Thank you for all your hard work…you have lifted a heavy burden from our shoulders, well done”.